Shipping & Payments

What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

A Rs 40 charge for delivery per item is applied if the order value is less than Rs 600. While orders of Rs 600 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you have placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.


What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

The Seller offering the product

Product's availability with the Seller

The destination to which you want the order shipped and the location of the Seller.

Are there any hidden costs (sales tax, octroi, etc) on items sold by Sellers on OHO Shopping?

There are NO hidden charges when you make a purchase on OHO Shopping. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination, and the courier partner's time to deliver in your location.

Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Seller does not/cannot ship to my area. Why?

Please enter your Pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your Pincode until the checkout stage, the Pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Whether the Seller ships to your location

Legal restrictions, if any, in shipping particular products to your location

The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible ShipRocket Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through ShipRocket, you can return the item through a third-party courier service. Return fees are borne by the Seller.

What do the different tags like "In Stock", "Available" mean?

'In Stock' - For items listed as "In Stock", Sellers will mention the delivery time based on your location Pincode (usually 2-3 business days, 4-5 business days, or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available' - The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Preorder' or 'Forthcoming' - Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 6 business days. The Pre-order duration varies from item to item. Once known, release time and date are mentioned. (Eg. 10th July, October 4th week)

'Out of Stock' - Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Imported' - Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

'Back In Stock Soon' - The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

'Temporarily Unavailable' - The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued' - This product is no longer available because it is obsolete and/or its production has been discontinued.

'Out of Print' - This product is not available because it is no longer being published and has been permanently discontinued.

How do I pay for an OHO Shopping purchase?

OHO Shopping offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that OHO Shopping's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Debit/Credit Card, Cash on Delivery, UPI, and Wallet to make your purchase.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on OHO Shopping?

There are NO hidden charges when you make a purchase on OHO Shopping. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the seller's policy. Please check individual sellers for the same. In most of the cases for most sellers, the ?50 delivery charge is waived off on orders worth ?600 and above.

What is Cash on Delivery?

If you are not comfortable making an online payment on www.ohoshopping.in, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is ?30,000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept all the payments made by credit/debit cards issued in India.

Credit cards

We accept payments made using Visa, MasterCard, and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Rupay, Visa, MasterCard, and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on OHO Shopping?

Your online transaction on OHO Shopping is secure with the highest levels of transaction security currently available on the Internet. OHO Shopping uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on OHO Shopping are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does OHO Shopping take to prevent card fraud?

OHO Shopping realizes the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder. We apologize for any inconvenience that may be caused to customers and requests them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.

Can I use my bank's Internet Banking feature to make a payment?

Yes. OHO Shopping offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this, you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking for all the leading banks available in India.

Can I make a credit/debit card or Internet Banking payment on OHO Shopping through my mobile?

Yes, you can make credit card payments through the OHO Shopping mobile site and application. OHO Shopping uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How do I place a Cash on Delivery (C-o-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay By Cash on Delivery". Enter the CAPTCHA text as shown, for validation.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

The maximum order value for C-o-D is ?30,000

Gift Cards or Store Credit cannot be used for C-o-D orders

Cash-only payment at the time of delivery.


What is OHO Shopping’s Shipping Policy?

We strive to deliver products purchased from OHO Shopping in excellent condition and in the fastest time possible. If this is your first order with OHO Shopping, shipping will be completely FREE to ur respective branch/depot. Also, for all the subsequent Orders of Rs. 600/- (Rs. 500/- for the orders only with Personal Care items) or more, we will deliver the order to your branch/depot free of cost. A platform handling fee of Rs. 99/- will be applicable to the orders under Rs.600/- and Rs.49/- will be applicable for the orders with only Personal Care items.

If the order is canceled, lost, or un-delivered to your preferred location, we will refund the complete order amount including any platform handling fee if paid online. If you return an order delivered to you, the platform handling fee will not be refunded. However if you self–ship your returns, we will reimburse self–shipment charges based on OHO Shopping‘s Returns Policy. For accounts whose return behavior violates our fair usage policy, the platform handling fee will be non – refundable irrespective of order value.

*Order value is calculated after applying discounts / VAT / GST or any other applicable charges


What is OHO Shopping’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect a platform handling fee of Rs. 149 for all orders and disable cash on delivery option for accounts that have a high percentage of returns and shipments not accepted by the value of orders placed.

How are orders placed on OHO Shopping delivered to me?

All orders placed on OHO Shopping are dispatched through our own courier service – OHO Shopping Logistics or through other courier partners such as ShipRocket.


Does OHO Shopping deliver products outside India?

No. At this point, OHO Shopping delivers products only within India.


How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such service and your area Pincode is serviceable, you will receive a communication from our end.


I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which the claim is being raised.

You may be required to information’s like, a short description of the case (A few questions will be asked to help us understand the scenario).

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.

The refund for prepaid/Cash on delivery orders will be done after the investigation, you may not be liable for a refund if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick up your packaging for investigation at our end.

You have used the item for which the claim was raised.


In case of a component missing from a multi-component item such as Kurta, Bedsheets, innerwear sets, etc only an exchange return option would be provided basis serviceability and product type.