Return & Exchange

Return Policy

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

 
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window, and Actions possible

Category

Returns Window, Actions Possible, and Conditions (if any)

Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage

14 days

Refund, replacement, or exchange

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs)

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

10 days

Refund or replacement

Watch, Footwear, and Rest of Lifestyle

30 days

Refund, replacement, or exchange

Medicine (Allopathy & Homeopathy)

2 days

Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing

7 days

Refund or replacement

Books (All books)

Sports Equipments (Racquet, ball, support, gloves, bags, etc.)

Exercise & Fitness Equipment (Home Gym combos, dumbbell, etc.)

Auto Accessories – Car and Bike accessories (helmets, car kit, media players, etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.

Toys (Remote-controlled toys, Learning toys, Stuffed toys, etc.)

Stationary (Pens, Diary notebooks, Calculators, etc.)

Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.)

7 days Replacement only

Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.

Non-Returnable- All Wind Instruments (Harmonicas, Flutes, etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple / Google phones),

Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches)

All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)

7 days

Replacement only

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Mobile – Apple & Google.

Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches)

7 days

Replacement only

For all functionality-related issues, do contact the brand authorized service center directly.

        Authorized Service Partner Locator :
o    Apple / Beats – https://locate.apple.com/in/en

o    Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB

o    Realme – https://www.realme.com/in/support/services

o    Samsung – https://www.samsung.com/in/support/service-center/

o    JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html

o    Epson – Please reach out to 1800 425 00 11 to contact the brand authorized service center.

o    HP – Please reach out to 18002587170 to contact the brand-authorized service center.

o    Dell – www.support.dell.com

o    Canon – Please reach out to 18601803366 to contact the brand authorized service center.

o    MI – Please reach out to 1800 103 6286 to contact the brand-authorized service center.

        Brand Support Site :
o    Apple / Beats – https://support.apple.com/en-in

o    Google – https://madeby.google.com/intl/en_in/phone/support/

o    Realme – https://www.realme.com/in/support

o    Samsung – https://www.samsung.com/in/support/

o    JBL & Infinity- https://support.jbl.com/in/en/

o    Epson – Please reach out to 1800 425 00 11 to contact the brand authorized service center.

o    HP – Please reach out to 18002587170 to contact the brand-authorized service center.

o    Dell – www.support.dell.com

o    Canon – Please reach out to 18601803366 to contact the brand authorized service center

o    MI – Please reach out to 1800 103 6286 to contact the brand-authorized service center.

For any other issues with the product, you may contact OHO Shopping – OHO Shopping's Customer Care

Furniture, Large appliances

Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only

10 days

Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel.

In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.

In any case, only one replacement shall be provided.

Grocery – (Dairy, Bakery, Fruits, and Vegetables)

2 Days Refund Only

Grocery – (Remaining items under grocery)

10 days

Refund only

Fruits and Vegetables ordered would be delivered only on the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. The rest of the grocery items from Supermart would be delivered through reattempt in case you miss your slot.

Try & Buy

10 days

Refund only

This policy shall be applicable selectively (geographical coverage, product, customer, and time periods).

Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply to the order. In any case, only one replacement shall be provided.

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products here.

 

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if a pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

 

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.

 

Unused Product

The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices.

 

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.

 

Undamaged Packaging

The product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 – General Rules for a Successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. For products where installation is provided by OHO Shopping’s service partners, do not open the product packaging by yourself. OHO Shopping authorized personnel shall help in unboxing and installation of the product.

For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

Wrong Delivery – (Customer received delivery message, product not delivered):

‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

Exchange Offer – Frequently Asked Questions

Frequently asked questions about the Exchange Offer Program.

How do I check if Exchange is available for the product I want to buy?
Exchange is available on select products in the following categories: Smartphones / Mobiles, TV, Laptops, Refrigerators, Washing Machines, Tablets, and ACs. To check if Exchange is available for a product, update the pin code for your delivery address and look for a “With Exchange” option on the product page of the desired product.

 

How do I check if an exchange is available at my location?
To check if Exchange is available at your location, update the pin code of your delivery address and look for a “With Exchange” option on the product page of the relevant product.

 

What should be the condition of my used product that is to be exchanged?
If you are returning a Mobile, Laptop, or TV, such Used Product must be in working condition, and the display/screen of the Used Product should be intact, that is without any scratches, cracks, discoloration, spots, lines, dead pixels, or any other damage of any manner. Please remove any scratch-guard, screen-guard, tempered-glass, or other protective covering applied to the screen of the Used Product device.

The used product should not be damaged, broken, or otherwise tampered with. The used product should match the details entered while placing the order (with Exchange) and will be validated by the delivery associate. You must delete all personal data, sign out of your iCloud (iOS) / Google (Android) accounts, and remove any lock code or passwords.

 

What happens if the condition of my used product that is to be exchanged does not match the criteria?
If it is determined that the old / exchanged product does not meet the criteria, you can choose to convert your exchange order to regular order. You may pay the value of the Used product at your doorstep using a Cash / Credit card or Debit card / a payment link you receive by SMS.

Once the delivery associate confirms that payment has been received, the new product will be delivered.

 

The battery of my phone/laptop/tablet is dead and the device only turns on when connected to a charger, will my device be accepted under the exchange program?
We do not accept such devices (if the battery of the device, phone/laptop/tablet, is dead and it turns on when connected to a charger) under the exchange offer.

 

Do I need to provide original accessories and packaging for my used product?
It is preferred that you provide your used product with all original accessories and packaging. However, it is not mandatory. You may complete the Exchange process without the original accessories and packaging, provided your used product meets all the other requirements.

 

How do I send my used product to OHO Shopping?
The delivery associate will pick up the used product at the time of delivery of the new product, provided the details and condition of the used product match with the details and conditions entered at the time of placing the order (with Exchange).

At the time of exchange order pickup, the OHO Shopping Delivery Associate (DA) will be wearing personal protection equipment, including a mask, disposable hand gloves, and shoe covers. To verify the working condition of the used product and to conduct the end-to-end verification process, the DA will, in addition to wearing protective equipment, sanitize their hands (as well as the used product). Customers are requested to maintain a minimum 2-meter distance during such a verification process. The delivery of the new product will be completed once the DA successfully completes the verification and collects the used product from the customer’s premises.

 

Can I exchange more than one used product to buy one new one?
No, you can exchange only one used product per new product.

 

I have a used mobile phone, can I exchange it to buy a new product from another category?
Yes, you can exchange a mobile and purchase an eligible product from another category.

 

Can I exchange a different product from the one described by me at the time of placing the order?
No, once the order is placed, you can only exchange the used product that was described at the time of placing the order. The Exchange value is applied based on the details of the used product that were entered by you. If the details entered do not match the used product that is handed over for Exchange at the time of delivery, the order and delivery of the new product will be canceled.

 

How can I get my used product back?
Once a used product has been picked up from you, we will not be able to return it as it would have already been collected and processed by our third-party buyback partners. In case you have returned your order for a refund, subject to ohoshoping.com’s return policies an OHO Shopping Gift Card (issued by QwikCilver Solutions Private Limited) equivalent to the Exchange value will be credited to your Ohoshoping.com account. In such a case, the OHO Shopping Gift Card will be credited to your Ohoshoping.com account within 3 days of the date of acceptance of return of your order and the refund amount for the remaining order amount will be refunded to your payment method as per Ohoshoping.com’s return policy.

 

Is there a list of used products that can be exchanged?
The used products accepted under the Exchange program are dependent on the buyback partners and hence the list is dynamic. Please see the “With Exchange” option on the product page of the selected product to see the latest list of used products eligible for exchange.

 

What if I have personal data on my phone/tablet/laptop?
You must delete all the data on your device before handing it over to the delivery associate. OHO Shopping or its affiliates, the seller, the buyback partner, the future buyer, or the manufacturer will not be responsible for any data that may be retained on the used product, and you cannot approach any of the above parties for any retrieval or deletion of the data from your used product.

 

How do I find my IMEI number to exchange my mobile phone?
Dial *#06# from the phone that you want to exchange to identify its IMEI number. The IMEI number can also be found inside the battery compartment, in phone settings, or on the original packaging of the mobile phone.

 

I see two IMEI numbers on my phone, do I need to provide both for exchange?
No, you need to enter only one of them in the field for the IMEI number.

 

Why do I see a different exchange value at different pin codes?
The exchange offer you receive on Ohoshoping.com and the proposed exchange value is provided by third-party buyback partners. The offer may vary depending on the brand and model selected, your delivery location, and the availability of the offer by the buyback partner at the time of placing the order. While we strive to connect with various buyback partners to provide the best value to customers, the offer you see may vary depending on the above-mentioned factors.